"" Read more : http://www.ehow.com/how_8339780_put-emoticons-blogger.html WillowRaven Illustration & Design Plus: The best way to protect yourself and your freelance business in a Paypal dispute ...

Thursday, April 18, 2019

The best way to protect yourself and your freelance business in a Paypal dispute ...

It's not easy, but there is 'seller-protection' if you use Paypal to invoice your clients for art, design, editing, or any other service. It's not easy, but if you are prepared and persistent, you can win a dispute if you're in the right and can prove it.

The easiest way is to avoid disputes all together and keep clients happy, which isn't always possible. In general, though, most of the clients you'll run into are good people and will work with you if there is a delay that couldn't be helped (don't get me wrong ... I've missed deadlines and have justifiably refunded disputes I am to blame for ... this is not what today's topic is about). 

Today's topic examples one of the other kinds of client; the kind that thinks it's ok to hire someone then turn around, and for whatever reason, go back on the deal and file a dispute with Paypal, resulting in their getting their money back after the provider has done his or her part.. a disturbing trend I am seeing more and more in the publishing community.

The following scenario happened to me this week and I'm sharing it with you today in hopes it may help you protect yourself from unfair or unethical clients in the future.

On March 24th, I was contacted via Twitter DM about a potential book cover art commission. So far, a normal exchange. After extensive messaging back and forth (all of which I saved a copy for the client's file), I had enough information to put together an itemized quote via a Paypal invoice. The client agreed to the terms on the invoice and paid the negotiated 50% in advance with a hard deadline of April 15th, 2019. 

On April 12th, a Friday, I had a draft ready for feedback. We discussed what more I needed to do over the weekend. Otherwise, he seemed happy with where the work was heading so I set myself the goal of finishing the final painting by Monday, the 15th. This means ... STAY OFFLINE AND PAINT, PAINT, PAINT.

Monday morning rolls around and I log onto Twitter and see several messages came in on Sunday. I send him a message requesting final materials he had yet to provide (back cover blurb, formatted text page count, paper color of choice, so I could download the cover template and submit the final files for upload by the end of the day, materials he knew from day one would be needed.

He fires back ... "I'm done with you. I hired another artist yesterday."

I tried to politely deescalate the situation, reminded him the deadline was the 15th, not 14th, and asked why he hired someone else knowing I was almost done. After several rude comments, he informed me that he was not only not going to pay the remainder of what he owes me, but he was going to file a dispute with Paypal to get his full deposit back.

At first, the powers that be sided with him. I appealed the decision, submitting my proof. They sided with him again, I called back within minutes of receiving notice and re-opened the appeal and re-sent my proof. Believe it or not, they sided with the buyer a third time. I called back last night, spoke with someone again, and had the Paypal Agent read from the files submitted the agreed-to date in the transcript and the invoice and the mistaken date the client mentions in the tirade of abusive comments he'd sent me on the morning of the 15th. I also had him recognize the return policy also on the invoice.

In the end, Paypal sided with me because I forced them to pay attention to the agreed-to dates detailed both on the invoice and in the Twitter DM transcript. But I wouldn't have had the tools to fight with had I been vague on the invoice and not vigilantly kept all communications. Persistane is also a big factor. If you are in the right ... KEEP FIGHTING.

Paypal has returned the funds to my account, and I doubt the client will ever pay me the remaining balance he owes, and I'm stuck with an artwork I likely won't be able to sell, but for now, a battle has been won. (If you'd like to see the art, visit my website.)

Why not the war? Because this is not the first run-in I've had with an author who feels they can abuse a freelancer. Christmas before-last, I had an author not only push me into a crazy deadline, but she received her files, uploaded her book to Amazon, then claimed to Paypal she never received the art. Even though I provided links to the book posted on Amazon with my name on the copyright page as the cover artist, they still sided with the buyer. The author used the stolen money to buy a billboard ad. That was my son's Christmas money. One reason why I've gotten more diligent with the recording of details.

In closing ... be prepared, be fair. If it's your fault, suck it up if the client can't or isn't willing to work it out. If it's them being unethical, fight and don't let them get away with it. Even if they win in the end, make a noise.

Like my work? Buy the Book that inspired it at #WillowRavenOnAmazon

Onto wrapping up the next book :-D
Until next time ...
Aidana WillowRaven

What's my most-valued social media tool? CircleBoom!

*Blurbs and quotes provided are not edited by WillowRaven but posted as provided by author/publisher.

*All art and designs in this post were created by myself unless otherwise noted even if some images have been replaced with newer ones to keep post current with my portfolio.

No comments:

:a   :b   :c   :d   :e   :f   :g   :h   :i   :j   :k   :l   :m   :n   :o   :p   :q   :r   :s   :t Add smileys to Blogger +

Post a Comment

Thanks for stopping by and adding your appreciated comments.